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Mario Rev G. Tarrayo

Customer Service & Technical Support Specialist

Customer Service and Technical Support Specialist with over 15 years of experience across hosting, telecom, travel booking, and escalation support environments.

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Contact Information

Location
Ajman, UAE
Phone
+971 50 735 0332
Email
mrev31@gmail.com
LinkedIn
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Professional Summary

Customer Service and Technical Support Specialist with over 15 years of experience delivering high-quality customer support across web hosting, telecommunications, travel booking, and escalation environments. Skilled in handling customer inquiries via phone, email, chat, and ticketing systems. Strong background in troubleshooting, customer communication, sales support, and service recovery. Experienced in working with international clients while maintaining professionalism, accuracy, and customer satisfaction.

Core Skills

Customer Service (Phone, Email, Chat Support) Technical Support & Troubleshooting CRM & Ticketing Systems Escalation Management Service Recovery & Conflict Resolution SLA & Quality Compliance Account & Billing Support Sales Support & Upselling Booking & Reservation Management Communication & Customer Handling

Professional Experience

Customer Service & Technical Support Specialist

Agentrix Information Technology Services (Former iDigital Enterprise) | Aug 2014 – Apr 2026 | Makati, Philippines
  • Assisted global customers with inquiries related to accounts, billing, and service usage
  • Resolved technical issues involving DNS, email, hosting, and server-related concerns
  • Responded to live chat requests ensuring fast, accurate, and customer-friendly support
  • Handled escalations and ensured proper follow-through until resolution
  • Assisted in recommending suitable service plans based on customer needs
  • Processed new orders and supported onboarding of new customers
  • Maintained high customer satisfaction through clear communication and service quality

Technical Support Representative (Sales & Escalations)

West Contact Services Inc. | Feb 2013 – May 2014
  • Handled network and connectivity escalations
  • Provided troubleshooting and sales support

Customer Service | Travel & Booking

Sitel Philippines | Apr 2010 – Mar 2011
  • Managed hotel bookings and cancellations
  • Assisted travel-related customer requests

Technical Support Representative

Teleperformance Philippines | Oct 2009 – Jan 2010
  • Provided internet and mobile technical support

Conversion Agent – Escalation

ScopeWorks Asia | May 2007 – Jun 2009
  • Data validation and escalation processing

Education

Bachelor of Science in Office Administration (Undergraduate)
Polytechnic University of the Philippines

Additional Information

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